GetLenses Gets Good at Customer Service - 10 Feb 2011
GetLenses- the biggest independent online contect lens company have now implemented Logicalware into call centres customer services department.
Through the automation and filtering features, they can now provide faster responses to their customers yet cut their email processing times considerably through the use of our knowledge base - whereby the system chooses the appropriate email reply which has already been created and just needs an agent to click send.
www.getlenses.co.uk