Move Dancewear is one of the biggest dance retailers in Europe and sells dancewear to over 30 countries worldwide.
With several generic email addresses, Move Online Retail wanted to centralise their email management and gain improved management of customers requests.
Logicalware was able to assist greatly with this as every request can now be tracked and due to the automation features, emails will not accidentally arrive in the wrong inbox and department.
Management also made use of the real time reports available as they can ensure they meet their SLA's and report on avaerage email response time in order to provide a good customer service.
"We are commited to providing the best standard of service we can" - Move Online Retail