Fossil Tracks Customer Inquiries - 12 May 2011
Fossil is a global lifestyle company specializing in consumer fashion accessories worldwide. Fossil were looking for a way in which to keep track of all customer support inquiries through all departments. Logicalware had the answer!
With Logicalwares dynamic help desk reporting function, Fossil can view which inquiries enter into which department, prioritize these inquiries based on urgency and track the response times of all emails ensuring all customers get an accurate and speedy response.