Whether we receive feedback over the phone, online, through our tenant surveys or through secret shops, we are always looking for ways to understand a customer’s experience, before and after their move in to one of our homes.
Once in, all of our Simple Life tenants receive a welcome box full of daily essentials, as well as a tenant charter, which features all of the key information and guides – understanding where everything is and how everything works, helps our customers to settle in to their home quickly.
We want our customers to feel valued, that is why we aim to deliver an incomparable customer experience, which does not just stop when they move in. We have a dedicated 24/7 customer service and maintenance team to handle any queries or problems, as well as the organisation of seasonal, family friendly on-site events to encourage some good old-fashioned community spirit amongst the neighbours.
Being a Simple Life customer gives you access to our various media channels, where customers can read interesting articles, added-value information, take part in competitions and exclusive offers online.
Simply, we measure our success by how happy our customers are.